This Security and Refund Policy (hereinafter — Policy) defines the conditions and procedure for refunding payments for services provided through the AirSurfer website.
Refunds are provided in case of visa denial for reasons beyond the User's control, provided that all documents were correctly completed. The service fee is refunded in full.
To request a refund, the User must contact support with the order number. Refunds are processed within 10 business days to the payment method used for the original transaction.
All payments on the Site are processed through certified payment providers. Bank card data is not stored on the Company's servers and is transmitted through secure communication channels.
For refund inquiries, please contact support through the "Contacts" section on the Site or email support@airsurfer.co.